Customer Experience Specialist
About The Position
Career at Clarius Today, as many as 25 million medical professionals globally don't have access to medical imaging, which is proven to improve patient care and reduce healthcare costs. That's why we're on a mission to make medical imaging accessible everywhere by delivering high-performance, affordable, and easy-to-use solutions powered by artificial intelligence and connected to the cloud. By making Clarius your next career move, you're joining a talented, innovative, and highly collaborative team. You're also joining a community that includes thousands of physicians worldwide who use Clarius to deliver better patient care! And you're joining a thrice-certified Great Place to Work! Your Role As our Customer Experience Specialist, you'll report to the Manager, Customer Experience and share responsibility for managing all direct Clarius membership renewals, as well as supporting our partners with theirs. You'll own the renewal conversation end to end, keeping retention high by making sure our customers are getting real value from their Clarius membership.
Requirements
- 3+ years in a commercial or closing SaaS role (customer success, renewals, or account management) managing a large book of business, including high value accounts
- A courageous communicator, comfortable speaking with customers at all levels
- A natural collaborator who works cross-functionally with finance, support, and sales in the customer's best interests
- A change agent: a quick learner who works effectively in a fast-paced, evolving organization
- Detail and process oriented
- Salesforce experience is a plus
- Relevant certifications, licenses, or professional designations are an asset, or an equivalent combination of education, training, and work experience.
Nice To Haves
- Salesforce experience is a plus
- Relevant certifications, licenses, or professional designations are an asset, or an equivalent combination of education, training, and work experience.
Responsibilities
- Owning the renewal process from initiation to close, processing transactions including subscriptions, cancellations, and account modifications
- Working directly with customers and partners to manage the renewal conversation and process
- Processing end customer quotes via Salesforce
- Collaborating with Sales to understand customers' goals and identify upsell opportunities
- Partnering with Finance to ensure quotes are processed efficiently
- Defending and improving customer retention metrics, keeping membership and support renewal rates high through excellent client satisfaction and adoption
- Suggesting improvements to current processes and workflows, and working cross-functionally to implement them
Benefits
- Flexible Hours & Hybrid Model
- Benefits from Day 1
- Volunteer Days
- Professional Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
