Customer Experience Specialist (Sales Associate) - West Hollywood

The RealReal•Los Angeles, CA

1d•$21 - $25•Onsite

About The Position

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

Requirements

1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment

Nice To Haves

Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system

Responsibilities

Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
Perform daily outreach to drive consistent traffic and repeat business.
Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
Support seamless opening and closing procedures, ensuring the store is always client-ready.