Customer Experience Specialist

PFX Group • Thornton, CO

1d • $19 - $21 • Onsite

About The Position

About PFX™
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.
PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.
Job Summary:
Assist customers that come to our store, order on-line and ask questions through our customer e-mail.

Requirements

• High School Diploma or GED required
• Must be available to work weekends and events
• Must be able to adapt to change
• Must have excellent customer service skills.
• Must have basic Excel skills
• Excellent communications skills including both verbal and written
• Must have reliable transportation

Nice To Haves

• Detailing experience is preferred

Responsibilities

• Provide world-class customer service to all customers
• Answer phone calls
• Answer emails in a professional manner
• Assist customers with product recommendations (basic detailing knowledge)
• Answer customer ticket
• Run reports
• Problem-solve order issues
• Restock retail showroom
• Manage cash box
• Operate POS checkout systems
• Complete basic Excel spreadsheets

Benefits

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED