Customer Experience Specialist - California
About The Position
Pacific Rubber and Packing is seeking a Customer Experience Specialist for their San Carlos, California location. This role is central to the customer experience, managing orders from inquiry to fulfillment. The specialist will ensure accuracy, responsiveness, and alignment with customer expectations, working closely with Sales, Production Planning, Logistics, and Inventory teams. The company has over 40 years of experience as a single-source solution for engineered seals, custom elastomer and rubber gaskets, and O-ring products, serving industries such as semiconductor, medical, automotive, solar, and consumer electronics. Their reputation is built on quality, precision, and long-term customer relationships.
Requirements
- Strong decision-making skills and independent judgment
- Proven success in customer service and order management
- Ability to manage multiple priorities in a fast-paced environment
- Professional handling of customer challenges
- Proficiency with Microsoft Office and ERP systems
- Excellent written and verbal communication skills in English
- 3–5 years of related experience in customer service, order management, or customer success
- Experience working cross-functionally in a process-driven environment
- Associate degree in Business Administration, Accounting, Marketing, or related field (or equivalent experience)
Nice To Haves
- Solutions-oriented mindset with strong problem-solving ability
- Experience managing high product complexity and transaction volume
- Team-focused approach with integrity and strong interpersonal skills
- Experience in Semiconductor, Sustainable Energy, Biotech, or Medical Manufacturing industries
- Bachelor’s degree preferred
Responsibilities
- Deliver exceptional customer satisfaction by accurately interpreting, reviewing, and processing customer orders
- Clarify specifications, quantities, pricing, lead times, and delivery requirements
- Proactively communicate with customers and internal stake holders regarding order status and changes
- Ensure all order details are complete, accurate, and compliant with internal processes and deadlines
- Partner with production planning, logistics, and inventory teams to meet customer commitments
- Resolve issues using a professional, solutions-oriented approach
- Build long-term customer relationships that support retention and new business
- Identify opportunities to improve order management processes and the overall customer experience
- Support documentation, reporting, and system updates related to customer accounts
- Participate in continuous improvement initiatives
- Perform other duties as assigned in support of Customer Success and operational objectives
Benefits
- Medical, dental, and vision insurance
- 401(k) with company matching
- 9 paid holidays plus paid time off
- Work-Life Balance Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
