Customer Experience Specialist – Left-Hand Side
About The Position
About the Role At Loblaw, we are committed to helping Canadians Live Life Well. We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programs and processes on the Left-Hand Side of the store. The CES works closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience and financial results. The CES supports training and development of store colleagues on standards, programs, and systems, fostering a community of learners, coaches and leaders in their stores. The Left-Hand Side Specialist supports Center of Store, Natural Foods, Meat/Seafood, Deli/HMR, Bakery, Produce/Salad Bar/Floral/Garden Center and SAP.
Requirements
- 5+ years of operational experience in management roles with a proven ability to lead, motivate, and influence others.
- Expertise in facilitating, training, and coaching employees in both group and individual settings to foster growth and accountability.
- Exceptional communication and interpersonal skills, including the ability to navigate tough conversations and provide bold, constructive feedback.
- Strong diagnostic and analytical skills (Root Cause Analysis) paired with the financial acumen to make sound business decisions.
- Demonstrated ability to manage change, adapting positively to shifting priorities and an evolving environment.
- Highly organized with proficiency in technology, time management, and project management.
- A self-motivated team player who reflects Loblaw Leadership Behaviours and actively promotes a positive organizational culture.
- Flexibility and willingness to travel within the assigned region.
Responsibilities
- Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strategy.
- Collaborate with Operations to create and participate in focused action plans using data insights when there are variances from policy/strategy and opportunity sites.
- Follow up on prior feedback/action plans to ensure continuous department improvement.
- Leverage system technologies & tools such as Performance Analytics Center (PAC) and Robin to analyze data and identify trends to support continuous improvement.
- Support and follow-up on training related to department specific programs, standards and National initiatives
- Ensure adherence to all regional legislation related to food safety, health and safety, and government affairs.
- Provide stakeholders with post-mortems from events, seasonal programs and BU initiatives to ensure key learning is captured and improvements are made for future initiatives.
- Participate in District calls to provide progress on current and upcoming programs, events and opportunities.
- Participate in new store openings/renos to ensure standards and execution within the district.
Benefits
- progressive careers
- comprehensive training
- flexibility
- competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
