Customer Experience Specialist

EV Auto•Brentwood, TN

About The Position

We're looking for someone who genuinely loves people, loves helping, and wants to be part of something exciting. This isn't your typical customer service gig; you'll be the voice of EV Auto, helping customers navigate their journey into electric vehicles, answering questions, solving problems, and making sure every interaction leaves people feeling good. If you're the kind of person friends describe as "the reliable one," you communicate clearly (written and verbal), you stay calm when things get busy, and you actually enjoy talking to people, please keep reading.

Requirements

Someone stable, reliable, and drama-free (seriously, we like our good vibes)
Excellent communicator; you write well, speak well, and listen even better
Very organized and detail-oriented
Patient and positive, even when things get hectic
Comfortable with computers, software and learning new systems

Nice To Haves

Previous client-facing experience is great, but attitude matters most
Bilingual or multilingual? Huge bonus.

Responsibilities

Be the first point of contact for customers via phone and text and respond quickly, warmly, and helpfully
Answer questions about our vehicles, services, and process (we'll teach you everything)
Follow up with customers to keep deals moving and relationships strong
Help troubleshoot issues and turn frustrated customers into happy ones
Keep our CRM updated and organized (details matter here)
Spot opportunities to help customers find what they need, even if they didn't know they needed it
Work closely with our sales and service teams to deliver a seamless experience
Share feedback from customers so we can keep getting better

Benefits

A team that works hard, has fun, and actually likes each other. We're building something cool and we want people who want to be part of it, not just clock in and out.

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