Customer Experience Specialist 1

Outdoor Cap Company•Bentonville, AR

1d•Onsite

About The Position

The Customer Experience Specialist I provides exceptional customer service with honesty and integrity to all internal and external Outdoor Cap customers. This role involves serving customers by answering questions, resolving issues, and taking orders via phone, fax, email, or web. The specialist will regularly calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume efficiently. They will apply common sense understanding to carry out instructions and deal with problems involving several variables in standardized situations, performing well in a fast-paced environment with a mission of serving customers. This role also serves as a liaison between the customer and various departments, interacting confidently and professionally to sell all headwear lines, handle complaints, and provide information about products or services. The specialist must interact positively with customers and coworkers under heavy workload with constant interruptions, constantly accessing computer information while talking with customers. Responsibilities include maintaining constant phone coverage, customer follow-up, problem-solving customer concerns, shipping concerns, and order inquiries, along with assigned clerical support. The role also involves tracking, managing, and entering customer orders into Exenta as needed, and upholding Outdoor Cap's values of acting with integrity, working together as a team, and treating each other with respect.

Requirements

High School Diploma/GED or equivalent years of experience
1-3 years customer service or business administration experience
Proficiency in basic computer knowledge using Outlook, Word, and Excel.
Above average typing and ten-key capabilities.
Excellent communication skills (written and verbal).
Problem solving abilities.
Ability to multi-task efficiently.
Professionalism, outgoing, personable, and a good conversationalist.
Ability to treat others with respect and work well within their team.
Must be able to exchange accurate information and engage in conflict resolution strategies when needed.
Must be able to remain in a stationary position (seated) 80% of the day.
Occasionally reach, bend, and move inside the office to access files and product.
Close visual acuity to perform computer tasks and operate other office machinery.
Able to hear and effectively communicate with peers.
Able to hear a telephone ring.
Able to move 10-20 lbs. occasionally throughout the day.

Responsibilities

Serves Outdoor Cap customers by answering questions, resolving issues, and taking orders by phone, fax, email, or web.
Calculates figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume efficiently.
Applies common sense understanding to carry out instructions and to deal with problems involving several variables in standardized situations.
Performs well in a fast-paced environment and with a mission of serving customers.
Serves as liaison between the customer and various departments.
Interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
Sells all headwear lines in a professional manner.
Interacts positively with customers and coworkers under heavy workload with constant interruptions.
Accesses information on the computer while talking with customers.
Maintains constant phone coverage along with customer follow-up, problem solving customer concerns, shipping concerns and order inquiries, along with assigned clerical support.
Tracks, manages & enters customer orders into Exenta as needed.
Upholds Outdoor Cap's values of acting with integrity; working together as a team; treating each other with respect.