Spécialiste, expérience client / Customer Experience Specialist
About The Position
The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is mainly responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner. The Customer Experience Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.
Requirements
- Minimum of 2 years customer service experience
- Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Experience in working with an ERP system to manage and update relevant business data accurately
- Experience with working in a fast paced environment, with time management skills and high level of organization.
Nice To Haves
- Excellent communication and interpersonal skills
- Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
- Demonstrate a strong commitment to customer service
- Be attentive to customer requests
- Ability to effectively handle stressful situations
Responsibilities
- Manage calls from customers, salespeople and end users
- Respond to emails on customer inquiries, product information, order statuses and end user questions
- Accurately enter and process customer orders in the ERP system in a timely manner
- Generate quotes for customers
- Develop and maintain a knowledge base on evolving product offerings
- Provide excellent quality customer service by building relationships with existing and business customers
- Proactively resolve customer issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
