Customer Experience & Sales Coordinator
About The Position
This is a customer experience and inside sales role where your responsiveness, communication, and ability to build trust directly impact our growth. Every incoming phone call, website inquiry, Google lead, Yelp lead, Angi request, referral, and repeat customer deserves immediate attention. Our philosophy is simple: Speed wins. Customers often contact multiple companies. The team that responds first—and serves them best—usually earns the opportunity to help. Your mission is to create an exceptional first impression while guiding every customer toward the best next step. Every customer interaction should lead to one of three outcomes: Their move is booked, an in-home estimate is scheduled, or a quote is sent along with a clear follow-up plan. No customer should ever wonder what happens next.
Requirements
- Customer Service experience
- Hospitality experience
- Inside Sales experience
- Retail Sales experience
- Account Management experience
- Call Center experience
- Scheduling or Dispatch experience
- Enjoy talking with people.
- Love solving problems.
- Can stay organized while juggling multiple priorities.
- Learn new software quickly.
- Want to be part of a growing company.
- Answers the phone with energy.
- Follows through.
- Isn’t afraid to ask questions, learn something new, and continually improve.
- Takes pride in doing things the right way.
- Enjoys working alongside a team that holds itself to a high standard.
- Wants their work to make a meaningful impact.
Responsibilities
- Answer incoming phone calls with professionalism, empathy, and confidence.
- Respond to new leads from our website, Google, Yelp, Angi, referrals, and other marketing channels within minutes.
- Ask thoughtful questions to understand each customer’s move and recommend the best solution.
- Book moves whenever possible during the first conversation.
- Schedule in-home estimates for larger or more complex moves.
- Prepare and send accurate quotes.
- Follow up consistently until every customer has made a decision.
- Maintain organized and detailed CRM notes.
- Communicate proactively with our operations and sales teams.
- Look for ways to improve the customer experience and our internal processes.
Benefits
- Competitive hourly base pay
- Performance bonuses and commissions
- Paid training and ongoing coaching
- Paid Time Off (PTO)
- Paid holidays
- Employee moving discounts
- Career advancement opportunities
- Company events and team celebrations
- Health insurance Reimbursement Program (eligibility after 6 months)
- 401K Program - 4% match - Roth and Traditional (eligibility after 6 months)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
