Customer Experience Representative - JFK Airport

Enterprise Holdings•New York, NY

3d•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position offers a base pay of $18.50 / hour, with an additional health care supplement of up to $5.55 per hour, bringing the total potential hourly rate to $24.05. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee. This position is located at J F Kennedy International Airport (JFK), NY 11430.

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 1 year of experience handling customer service functions
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be able to read, write, and understand English

Nice To Haves

familiarity with Odyssey a plus

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned