Customer Experience Representative
About The Position
The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish. As a Customer Experience Representative you will be successful being a great communicator. The key purpose is also to solve problems and listen to the customer's needs. It is important to be able to multitask and prioritize what needs to be done when things are busy. You will be successful if you are a team player. The Customer Experience Representative supports the Relationship Managers, Field Finance Representatives, and Customers of RAF’s Input Finance department. The role serves as primary contact for Customers of Input Finance. They participate & assist RMs in the annual selling & retention efforts of strategic accounts. Additionally, the role provides exemplary service & support to Input Finance's field sales force, strategic accounts, and their distribution partners, by serving as a process expert and diagnosing & resolving a wide range of potential issues.
Requirements
- Associates Degree with 2+ years of experience or Bachelor’s Degree
- Computer proficiency with MS Word, Outlook, and Excel required.
- Excellent communication skills, both written and verbal.
- Must be able to conduct business and make customer presentations over the phone or in person.
- Legally authorized to work in the United States on a full-time basis.
Nice To Haves
- Other IS skills and report writing skills are a plus.
Responsibilities
- Provide the best possible customer service and work strategically to achieve Input Finance goals.
- Assist the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
- Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
- Communicate with customers effectively and seek additional information for clarification
- Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account’s field sales force, and a strategic account’s distribution partners concerning day-to-day matters.
Benefits
- flexible hybrid working model
- Medical, Dental and Vision plan coverages are effective on your date of hire.
- multiple plan options and a full network of providers
- 401(k) plan on your date of hire.
- match 50% of the first 6% you contribute to your 401(k) plan for US Employees.
- additional 3% of your eligible pay in Safe Harbor contribution
- up to 3% in annual Discretionary Profit Sharing contributions.
- generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year).
- Dollars for Doers, Helping Hands and Gift Matching programs (to give back to the community).
- healthcare benefits
- parental leave
- possible discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
