Customer Experience Representative

Southern Tide•Greenville, SC

3d•Onsite

About The Position

The Customer Experience Representative is the voice of Southern Tide, answering all inbound calls and making a great first impression. S/He will provide excellent customer service, representing our brand, our culture and our commitment to our customer.

Requirements

High School Diploma
Generally, 2+ years of relevant work experience
Proficient in Microsoft Suite

Nice To Haves

Roles that operate in a fast-paced environment
Strong communicator, both oral and written
Quick to problem solve while staying organized
Customer focused

Responsibilities

Answers inbound calls, addressing all web and store requests, product questions, order changes, shipment tracking, etc.
Responds to customer emails and chats in a timely and accurate manner.
Strives to solve customer problems in the most efficient and customer centric approach.
Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions.
Stays knowledgeable of garment measurements to answer size/fit questions and make appropriate recommendations.
Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell.
Partners with the logistics department to process online product returns.
Supports the Customer Experience & Digital Associates on select tasks when needed.