Customer Experience Representative

Ingram Micro • Buffalo, NY

1d • $49,500 - $79,200 • Remote

About The Position

As a Customer Experience Representative, you'll support our Enterprise Sales team by serving as a trusted advisor and primary point of contact for assigned customers. You'll help drive platform adoption, resolve customer issues, support growth initiatives, and ensure customers receive exceptional service throughout their partnership with Ingram Micro. This role may support a portfolio of customers or a large strategic account and requires the ability to pivot between priorities while maintaining a strong sense of urgency.

Requirements

• Bachelor's degree or equivalent experience.
• 2+ years of experience in customer service, customer success, account management, sales support, retail sales, banking, healthcare, or another customer-facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and customer relationships simultaneously.
• Strong problem-solving skills, accountability, and customer focus.
• Ability to collaborate effectively across teams.

Nice To Haves

• Experience within technology, SaaS, software, telecommunications, or distribution environments.
• Familiarity with Zendesk, CRM platforms, or customer support tools.
• Understanding of APIs, integrations, or technology-enabled solutions.
• Experience supporting business or enterprise customers.
• Experience facilitating customer training or onboarding.

Responsibilities

• Serve as the primary contact for customer inquiries, escalations, and support needs.
• Build strong customer relationships and develop an understanding of their business goals and operational challenges.
• Drive adoption and utilization of the Xvantage platform through training, enablement, and customer engagement.
• Partner with Sales, Vendor Management, Operations, and Support teams to deliver solutions and positive customer outcomes.
• Support growth initiatives including onboarding, pipeline development, upgrades, and cross-sell opportunities.
• Utilize customer support tools, including Zendesk, to manage requests and escalations.
• Connect customers to the appropriate internal resources to ensure timely issue resolution.

Benefits

• healthcare benefits
• paid time off
• parental leave
• 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level