Full Time Customer Experience Representative - Colorado Springs Airport

Enterprise Holdings•Colorado Springs, CO

1d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Full Time Customer Experience Representative (CXR) for its location at the Colorado Springs Airport. This role is responsible for providing superior, friendly, and efficient customer transactions, offering company-approved services and products to ensure a positive customer experience. The CXR also facilitates the rental process by verifying and documenting necessary driver information for efficient and timely rentals and returns. Enterprise Mobility is a large and growing privately owned automotive rental and leasing company in North America, committed to becoming the world's best and most trusted mobility company.

Requirements

Must be at least 18 years old
Must have a high school diploma or GED
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have at least twelve (12) consecutive months of prior customer service retail/administrative support experience

Nice To Haves

Experience working late evenings and weekends preferred

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned