Customer Experience Representative
About The Position
COST Cannabis is a leading cannabis retailer with simple and relatable goals. It is our belief that cannabis is to be safe and accessible to everyone. We strive to support all aspects of the local community and seek to hire directly from the neighborhoods we affiliate with to add stable, fulfilling, and enjoyable employment to those communities. We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who loves building relationships, is eager to learn, and wants to make a positive impact in a growing industry.
Requirements
- Customer service, retail, or hospitality experience is an asset
- Strong communication skills and a customer-first attitude
- Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
- Minimum age requirement based on province (18/19+)
- Ability to stand for extended periods and lift up to 40 lbs
- Eligible to pass a Criminal Record Check
Responsibilities
- Create a welcoming experience for every customer
- Provide product recommendations and cannabis education
- Operate the POS, handle payments, and issue receipts
- Restock shelves and support basic inventory tasks
- Ensure compliance with cannabis regulations, including ID verification
Benefits
- Career growth and internal promotion opportunities
- In-depth product training and ongoing learning
- Supportive, team-oriented environment
- Employee product discounts across our retail banners
- Competitive wages and flexible scheduling options
- Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
- Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
