Customer Experience Representative

Enterprise Holdings•Cape Canaveral, FL

3d•$36,000 - $45,600•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Port Canaveral location. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $17.31 / hr PLUS monthly customer service bonus incentives. This is an anticiated yearly target of $36,000 / year - $45,600 / year This position is located at the Port Canaveral location, 710 Mullet Rd, Cape Canaveral, FL 32920

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years
Must be able to understand, read, write and speak English
Must be willing to work near Port Canaveral
Must be willing to accept pay of $17.31/hour plus monthly customer service based bonus incentives
Apart from religious observation, must be able to work the following full-time (40 hour/week) shift schedule, including holidays: Thu - Mon: 7:30am-4pm, Tue/Wed: OFF

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training