Customer Experience Representative - Sales

Indigo Books & Music•Brossard, QC

1d•CA$17•Onsite

About The Position

Indigo is seeking individuals who are passionate, enthusiastic, and curious to join their growing in-store team. The role involves curating collections of products and creating joyful moments for customers. The company culture emphasizes adding joy to customers' lives, treating each other as valued friends, inspiring each other, igniting creativity, and giving back to the community.

Requirements

Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
Demonstrated commitment to creating an exceptional employee and customer experience.
Ability to be mobile on the sales floor for extended periods of time.
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role).
Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.

Nice To Haves

Experience in specialty retail or a retail environment is preferred but not required.

Responsibilities

Help cultivate an environment that promotes authentic employee and customer experiences, guided by Indigo's culture and mission of adding joy.
Role model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience.
Influence customers by telling stories and connecting them to the brand.
Create a warm and welcoming environment in stores.
Add joy to customers' lives.
Leverage products to tell stories.
Engage and connect with customers on the sales floor.
Curate specific product collections for each customer.
Ensure Visual Standards are followed and maintained.
Role model Indigo’s High Performance Characteristics.
Seek information regarding new products, promotions, and programs.
Contribute to an environment where health and safety are a top priority and where everyone actively participates in ensuring the health and safety of each other and customers.
Take accountability to respond to customer feedback in a timely manner.
Hold self and others accountable.
Own self-development and provide continuous feedback to colleagues and the Leadership Team.
Share ideas with the Leadership Team on how to improve the employee and customer experience.