Customer Experience Representative II
About The Position
Customer Experience Representatives (CXR) supporting the Facial Aesthetics department receive emails from health care providers, internal sales personnel, and administrative personnel to place orders and process credits for product returns. CXRs are first-line representatives who handle email inquiries, process transactions, and serve as subject matter experts as needed. They process fax and/or email orders, resolve issues that may prevent orders from shipping, and process credits for product returns and product complaints. Under general supervision, CXRs handle internal and external customer requests in a timely, accurate, and professional manner while fostering customer relationships through positive interactions. The role handles approximately 60–80 customer inquiries and partners with sales and operational departments to complete order transactions and follow up on informational requests within designated service levels. The position is hourly, with compensation listed as USD 18.60–USD 33.20.
Requirements
- Experience working with MS Office.
- Attention to detail and ability to multitask.
- Effective communication skills.
- Associate degree, or high school diploma with equivalent relevant experience.
- Positive “all for one” approach to team deliverables and priorities.
- Ability to build strong relationships to enable higher performance.
- Ability to learn quickly, grasp the essence, and change course when indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and is open to suggestions.
Nice To Haves
- SAP, CRM, Salesforce, or business systems experience preferred.
- Medical device or pharmaceutical experience strongly preferred.
Responsibilities
- Receive and answer 60–80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, credit requests, product searches, pricing, and services offered.
- Use critical thinking to resolve inquiries and meet service levels.
- Support additional projects and requests as needed.
- Partner with sales and other operational departments to provide customer service, complete order transactions, and follow up on informational calls within designated service levels.
- Deliver an excellent customer experience in a professional and courteous manner.
- Process fax and/or email orders, resolve issues that may prevent orders from shipping, and process credits for product returns and product complaints.
Benefits
- Paid time off, including vacation, holidays, and sick leave.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
