Customer Experience Rep II

AbbVie•Austin, TX

4d•$19 - $33•Onsite

About The Position

Allergan Aesthetics, an AbbVie company, is seeking a dependable Customer Service Specialist II who excels in a collaborative work setting. The ideal candidate will have a positive outlook and a strong commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping. This role is an opportunity to join a dynamic and success-oriented team and contribute to Abbvie's growth.

Requirements

2-4 years of Customer Service experience
Experience working in a team-oriented, collaborative environment
Proficiency in MS Office Suite
High School Diploma

Nice To Haves

Preferred experience with Salesforce and SAP
Bachelor's Degree

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and manage orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions, responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.
Use critical thinking skills to resolve customer issues and needs effectively.