Customer Experience Quotations Specialist

Mueller Water Products•Decatur, IL

4d•$28•Onsite

About The Position

Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application. Customer Experience Quotations Specialist Mueller – Customer Experience Quotations Specialist Opening Water Products Division Hourly Rate: $27.50/hour Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a Customer Experience Quotations Specialist . This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor. The primary function of the Customer Experience Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests. Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies.

Requirements

High school diploma or equivalent.
Previous work experience or other activities demonstrating the requirement of a strong communications background.
Intermediate computer experience with ability to quickly learn and navigate new computer programs.
Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
Demonstrated organizational and time management skills
Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.

Nice To Haves

2+ years of customer service, inside sales, or quotations experience.
Bachelor’s degree in business or communications-related field.
Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce.
Familiarity with database programs such as Act/Outlook.
Experience with phone-based customer service support systems
Technical/Mechanical background

Responsibilities

Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales
Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines
Complete miscellaneous bid-related documents
Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed.
Request Bid Bonds, Product Certifications, and Insurance Certificates as needed
Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities
Check orders sent via email and EDI related to specific districts for accuracy on pricing
Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director

Benefits

Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

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