Customer Experience Quotations Specialist
About The Position
Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a Customer Experience Quotations Specialist. This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor. The primary function of the Customer Experience Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests. Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies.
Requirements
- High school diploma or equivalent.
- Previous work experience or other activities demonstrating the requirement of a strong communications background.
- Intermediate computer experience with ability to quickly learn and navigate new computer programs.
- Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
- Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
- Demonstrated organizational and time management skills
- Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.
Nice To Haves
- 2+ years of customer service, inside sales, or quotations experience.
- Bachelor’s degree in business or communications-related field.
- Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce.
- Familiarity with database programs such as Act/Outlook.
- Experience with phone-based customer service support systems
- Technical/Mechanical background
Responsibilities
- Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales
- Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines
- Complete miscellaneous bid-related documents
- Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed.
- Request Bid Bonds, Product Certifications, and Insurance Certificates as needed
- Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities
- Check orders sent via email and EDI related to specific districts for accuracy on pricing
- Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director
Benefits
- Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
