Customer Experience Project Manager

Oracle•Nashville, TN

About The Position

As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity. This role sits at the intersection of customer commitments, site readiness, deployment execution, infrastructure operations, and cross-functional issue resolution. You will partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders. You will ensure customer requirements are translated into clear project plans, risks are tracked through closure, and customer-facing milestones are communicated with discipline, accuracy, and accountability. Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. With AI embedded across its products and services, Oracle helps customers turn that promise into a better future for all. True innovation starts when everyone is empowered to contribute. Oracle is committed to growing a workforce that promotes opportunities for all with competitive benefits that support its people with flexible medical, life insurance, and retirement options. Oracle also encourages employees to give back to their communities through its volunteer programs. Oracle is committed to including people with disabilities at all stages of the employment process. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders.

Responsibilities

Lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity.
Ensure customer requirements are translated into clear project plans.
Track risks through closure.
Communicate customer-facing milestones with discipline, accuracy, and accountability.