Customer Experience Program Manager II

Microsoft • Redmond, WA

2d • Remote

About The Position

As part of the Windows and Windows Cloud product group, the Windows Cloud Customer Acceleration Team engages with Windows in the Cloud’s most strategic customers via a data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for customer-obsessed individuals to drive positive product change through influencing product priorities, using customer listening and technical knowledge. Come join a team focused on learning from deep technical engagement with customers to improve Windows 365 and Azure Virtual Desktop (AVD) to accelerate adoption of Windows in the cloud. As a Customer Experience Program Management II, you will engage with our most strategic customers across the Americas region to help clear adoption or sales blockers and gather engineering insights to assist in the development of the Windows 365 and Azure Virtual Desktop offerings. This opportunity will allow you to develop your skills as a Customer Experience Program Manager II, understand nuances of varied markets across the Americas region and apply this knowledge to help drive engineering innovations. This is a flexible working opportunity allowing for up to 100% work from home and requires approximately 25% travel throughout the region. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Direct experience working with customers is highly desired.
• Demonstrated broad technical awareness & product knowledge across: Microsoft 365 endpoint/desktop management (Expertise in the any of the following is advantageous: Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory). Microsoft desktop virtualization (Azure Virtual Desktop, Remote Desktop Services). Microsoft Azure technologies, specifically networking and compute.
• Demonstrated knowledge of the software development methodologies.
• A willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel).
• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development. OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience.

Responsibilities

• Working with the rest of the Windows 365 engineering team, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our product.
• Directly influencing product roadmap to build better products.
• Use your knowledge from enterprise customers and broad technical subject matter expertise to train and enable our scalable deployment ecosystem.
• Driving investments within the ecosystem to build better products for our scale motion.
• Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.
• Forge strong relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services.
• Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences.
• Identify product gaps and advocating on behalf of the customer to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer requirements.

Benefits

• Flexible working opportunity allowing for up to 100% work from home
• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level