Customer Experience Program Coordinator

Terumo BCT, Inc. • Denver, CO

5d • $23 - $29 • Hybrid

About The Position

The Customer Experience Program Coordinator plays a key role in delivering exceptional, best-in-class experiences at Terumo Blood and Cell Technologies’ headquarters in Lakewood, Colorado. This role supports the day-to-day operations, readiness, and ongoing enhancement of the Customer Experience Center, ensuring every visit reflects the company’s commitment to innovation and excellence. Reporting to Corporate Communications, the Coordinator partners closely with teams across the organization to create engaging, seamless experiences for customers, healthcare professionals, government officials, community leaders, and new associates. This position is instrumental in showcasing Terumo’s heritage, advanced solutions, and global leadership in blood and cell technologies, while maintaining a highly organized, polished, and welcoming environment that brings the brand to life.

Requirements

• Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
• 1–2 years of experience in customer experience centers, hospitality, brand experience, events, or operations.
• Strong organizational, coordination, and interpersonal skills.
• Experience working with digital and interactive experience platforms.
• Familiarity with experience measurement or continuous improvement practices.
• Strong customer and stakeholder focus.
• Strong attention to detail and operational excellence.
• Ability to work effectively across functions without direct authority.
• Strong organizational and prioritization skills.
• Problem-solving mindset with a focus on continuous improvement.

Responsibilities

• Support day-to-day operations of the Customer Experience Center, ensuring the space is always visit-ready.
• Maintain high standards for organization, functionality, and presentation.
• Ensure the center reflects Terumo’s brand, values, and solutions.
• Support budget monitoring and planning in coordination with Finance, Procurement, and Facilities.
• Serve as a host and company representative for visitors as needed, ensuring professional, welcoming, and consistent Terumo experience.
• Coordinate scheduling, booking and logistics, and track all visits, by maintaining scheduling system updates in alignment with compliance requirements.
• Support internal stakeholders in planning and hosting effective events and visits.
• Provide coordination support to the global events team for company-wide events, meetings, and internal gatherings as needed, including logistics, setup, vendor coordination, and on-site assistance.
• Ensure a consistent, high-quality experience across all audiences.
• Coordinate new content planning, refresh cycles, and updates with Corporate Communications, Marketing, Business Areas, Commercial, R&D, Operations, and HR teams.
• Help keep content on digital screens, displays, and graphics accurate and up to date by coordinating and regularly triggering updates with content owners.
• Work with IT, Engineering, Services, Product, and other teams to report and resolve basic technology issues.
• Assist with and trigger routine updates and minor enhancements to the visitor experience.
• Act as the primary operational contact for technology issues within the center.
• Support upgrades and enhancements to improve the visitor experience.
• Coordinate with procurement and external vendors and service providers supporting the center (e.g., AV, catering, exhibit support).
• Ensure the center is stocked with necessary supplies and refreshments.
• Monitor vendor performance and help maintain quality and cost control.
• Assist with training internal stakeholders on how to use the center and host visits effectively.
• Maintain hosting guidelines and operational documentation.
• Support onboarding experiences for new associates.
• Coordinate the promotion awareness and utilization of the Customer Experience Center internally with Marketing, Marketing Communications, Events, and Leadership teams to increase engagement and use.
• Support long-term enhancement planning, including new content, technology upgrades, and experience innovation.
• Prepare regular reports and summaries on Center activities, including visit volume, audience types, utilization, feedback, and key insights.
• Collect feedback, track and analyze center usage and visitor feedback to support continuous improvement and leadership updates.

Benefits

• multiple group medical, dental and vision plans
• a robust wellness program
• life insurance and disability coverages
• a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more
• 401(k) plan with a matching contribution
• vacation and sick time programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level