Customer Experience Preceptor

Allina Health

1d • $22 - $30 • Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. This specialized precepting role partners closely with new employees to provide individualized training and development beyond the classroom setting. The position supports personalized learning, job shadowing, and hands-on coaching to help new hires gradually build confidence and assume day-to-day responsibilities. When not actively precepting, this role supports inbound clinic scheduling calls and other calls as business needs determine. Through ongoing mentorship and practical support, the preceptor helps ensure a successful onboarding experience and promotes employee growth and development.

Requirements

• Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting
• Role related Epic Experience
• Background in training and/or education; or an aptitude to train and work with new employees
• Ability to work efficiently in a fast-paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Nice To Haves

• High School/GED, Vocational, or Associates Degree

Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listening skills.
• Assists patient, clinical professionals and the general public with access to healthcare services.
• Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
• System-wide registration processes are consistently followed to ensure accuracy.
• May include data needed to page critical events.
• May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
• May utilizing digital platform tools.
• May operate a multi-phone system.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree