Customer Experience Partner

BCD

1d • $65,000 - $75,000 • Remote

About The Position

As a Customer Experience Partner, you will serve as a trusted advocate for our Elite travelers and their administrative assistants, building strong relationships through proactive communication, education, and personalized support. You will work closely with Program Managers, Operations teams, and service partners to deliver a seamless travel experience while driving customer satisfaction and loyalty. You will also identify opportunities to improve communication, strengthen service delivery, and enhance the overall traveler experience.

Requirements

• Passionate about delivering exceptional customer experiences
• Skilled at building relationships and establishing trust
• Demonstrates empathy, professionalism, and sound judgment in challenging situations
• Excellent verbal, written, and listening communication skills
• Able to collaborate effectively across teams and influence positive outcomes
• Receptive to feedback and committed to continuous improvement
• Strong attention to detail and follow-through
• Proficient in Microsoft Office applications
• Able to navigate Sabre, including booking processes and historical research
• Flexibility in scheduling is a core requirement of the role.

Responsibilities

• Build trusted relationships with Elite travelers and their administrative assistants
• Serve as a customer advocate and primary point of contact for service-related support
• Educate customers and internal teams on Elite service offerings and available resources
• Communicate proactively to set expectations and ensure a positive customer experience
• Coordinate service recovery efforts and drive timely resolution of customer concerns
• Partner with Operations, Program Management and internal stakeholders to improve service consistency and traveler satisfaction
• Facilitate ongoing training and awareness of Elite traveler services
• Track customer experience trends and support continuous improvement initiatives
• Identify opportunities to simplify processes and enhance service delivery

Benefits

• Flexible working hours
• work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed