Customer Experience & Order Support Specialist

Aeromotive•Lenexa, KS

10d•Onsite

About The Position

Customer Experience & Order Support Specialist PerTronix Performance Brands | Lenexa, KS $18–$21/hour (based on experience) Hourly | Non-Exempt | Onsite Love helping people and keeping things organized? Join a team that builds high-performance automotive products and delivers an exceptional customer experience. At PerTronix Performance Brands, you'll be the connection between our customers and the industry's leading performance brands-supporting orders, solving problems, and keeping things running smoothly. If you enjoy fast-paced work, talking with customers, and making an impact every day-this is a great opportunity to grow. About Us PerTronix Performance Brands is home to some of the most recognized names in the automotive aftermarket, including Aeromotive Fuel Systems, PerTronix Ignition Products, Taylor Cable, JBA Performance Exhaust, and more. From classic muscle cars to modern performance vehicles, we power everything from street to track with products built for enthusiasts who expect more.

Requirements

Previous customer service or administrative/data entry experience preferred
Strong communication skills (phone + written)
Attention to detail and ability to stay organized in a fast-paced environment
Comfortable multitasking and prioritizing
Positive attitude and problem-solving mindset
Basic computer skills; CRM experience is a plus

Responsibilities

Handle incoming customer calls and provide support with orders, products, and inquiries
Process orders accurately and maintain customer account information
Build strong relationships through clear, helpful communication
Troubleshoot issues and provide timely, effective solutions
Document customer interactions and ensure follow-through
Use internal systems (CRM/order platforms) to track and manage requests
Collaborate with internal teams to ensure a smooth customer experience