Customer Experience Ops Intern

Cribl•San Francisco, CA

6h•$25 - $30•Hybrid

About The Position

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to workshops to reporting and tooling, we deliver the infrastructure that helps Cribl customers thrive and internal teams stay productive. We’re looking for a curious, organized, and driven 2026 graduate who’s excited to learn how operations support the customer journey. This internship is designed as a 3-month “intern-to-hire” opportunity. During that time, you’ll receive hands-on training and begin supporting key programs. If there’s mutual alignment and demonstrated success, we’ll look to bring you on full-time at the end of the internship. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week. Candidates must be located in the Bay Area.

Requirements

A BA or BS degree from an accredited college or university (graduating 2026), ideally in technology, data science, or a related field with Computer Science
Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
Eager to learn, take feedback, and grow in a fast-paced environment
Quick learner with solid problem-solving instincts and attention to detail
Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
Located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.

Nice To Haves

Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
Bonus points for the candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements. Extra focus on knowledge and ability in reporting and data analytics.

Responsibilities

Acquire foundational system administration expertise with Gainsight as Cribl’s Customer Success platform
Learn Customer Experience Programs and Operations at a fast paced technology company
Gain hands-on learning and experience with program and project management
Contribute to customer program operations and be exposed to related opportunities within Cribl
Establish a foundation for a career in Customer Operations at Cribl and beyond
With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.