Customer Experience Intern

Unbound • Kansas City, KS

14h

About The Position

The Customer Experience Intern supports cross‑functional efforts to understand and improve the sponsor experience at Unbound. This role focuses on journey mapping, experience analysis, and collaboration across teams to identify opportunities that enhance clarity, ease, and emotional connection for sponsors. Ideal for a student or early‑career professional interested in customer experience (CX), service design, operations, or human‑centered design, this role offers hands‑on exposure within a mission-driven organization working to build trust and long-term relationships with sponsors.

Who We Are

Unbound is an international nonprofit based in Kansas City, Kansas, and founded by lay Catholics grounded in the Gospel call to put the needs of the marginalized and vulnerable first. 

Our mission is to support families and communities worldwide on their self-directed paths out of poverty.

Our vision is to build a world free from poverty where all people have access to resources, community support and the ability to make decisions that improve their lives and uphold human dignity.

Unbound offers a practical way for sponsors, donors and volunteers to make a personal and direct impact as partners in our global community.  Through walking with a child and family, youth, elder or community on their path out of poverty, our supporters have an opportunity to expand their worldviews and be part of creative solutions to poverty.

Requirements

• Values diversity, recognizes the dignity of each person, and is committed to Unbound’s core values.
• Excellent written and oral communication skills, including the ability to synthesize information into clear, concise messages in a compelling manner to internal stakeholders.
• Ability to build trusting, collaborative relationships with intern mentor(s) and cross‑functional partners.
• Professional appearance and attitude, self‑motivated and goal driven.
• Demonstrates independence, adaptability, and curiosity, showing the ability to adjust to new situations and have a strong desire to learn and explore new ideas.
• Strong analytical thinking and attention to detail, with the ability to organize information and identify meaningful patterns.
• Comfort working with data, documentation, and feedback to support insight‑driven decision making.
• Currently pursuing or recently completed a Bachelor’s degree.
• Basic to moderate computer skills, including familiarity with Microsoft Office Suite or relevant software.
• Strong work ethic, positive attitude, and openness to new ideas.
• Attention to detail, teamwork skills, and strong organizational abilities.

Nice To Haves

• Volunteer experience in the non‑profit sector, international experience, or bilingual fluency in Spanish/English or other relevant languages are a plus.

Responsibilities

• Gather and Analyze Sponsor Experience Insights: Collect, organize, and analyze qualitative and quantitative sponsor feedback to identify trends, pain points, and opportunities for experience improvement.
• Support Journey Mapping and Experience Analysis: Assist with documenting sponsor journeys, touchpoints, and key moments to better understand sponsor needs and interactions across the organization.
• Collaborate on Cross‑Functional Projects: Work independently and as part of cross‑functional teams to support customer experience initiatives, including research, analysis, and presentation of findings.
• Gain Insights into Operations and Service Delivery: Develop an understanding of how sponsor experience connects to internal operations, systems, and workflows across departments.

What This Job Offers

• Career Level: Intern