Customer Experience officer

Aligned Dental Partners•Ashburn, VA

19h•Onsite

About The Position

At First Impression Dental, we believe every patient interaction matters. We're looking for a Customer Experience Officer (CXO) who thrives on connecting with people, creating memorable experiences, and making every patient feel like a VIP from the moment they walk through our doors. This is an entry-level opportunity for someone who genuinely enjoys people and understands the value of exceptional customer service. Whether your background is in hospitality, restaurants, amusement parks, retail, sales, marketing, customer service, or even as a stay-at-home parent who loves building relationships, we'd love to meet you. This is more than a customer service role-it's an opportunity to be the "Hostess with the Mostest" and create meaningful connections that help patients feel understood, valued, and excited about their experience. If you're someone who loves meeting new people, making others smile, and turning ordinary interactions into memorable experiences, we'd love to hear from you.

Requirements

Passion for customer service and helping others
Exceptional communication and interpersonal skills
Natural ability to connect with people from all backgrounds
Strong storytelling and relationship-building abilities
Positive, energetic, and outgoing personality
Professional appearance and demeanor
Comfortable using computers and learning new software
Strong attention to detail and follow-through
Ability to think on your feet and adapt to different personalities and situations

Nice To Haves

Background in hospitality, restaurants, amusement parks, retail, sales, marketing, customer service, or as a stay-at-home parent

Responsibilities

Greeting and welcoming patients with warmth and enthusiasm
Escorting patients throughout the office and ensuring they feel comfortable and cared for
Building genuine relationships and getting to know patients on a personal level
Identifying patient motivations, goals, and barriers to treatment
Understanding the difference between patient needs and wants to help support their journey
Creating engaging conversations and memorable interactions
Providing companionship and support while patients wait for providers
Helping patients feel at ease by maintaining a positive, upbeat atmosphere
Documenting patient preferences, interests, and important personal details to personalize future visits
Collaborating with the team to ensure every patient receives a world-class experience
Utilizing computer systems to document interactions and maintain patient information