Customer Experience Office Manager

JDR • Collegeville, PA

3d • $50,000 - $55,000 • Onsite

About The Position

We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business. This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field. This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment.

Requirements

• Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Comfortable handling multiple priorities at once
• Proactive and solution-oriented mindset
• Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)

Nice To Haves

• Interest in marketing or social media is a bonus

Responsibilities

• Respond to inbound calls and web leads and schedule appointments
• Support customers from first contact through installation follow-up
• Coordinate installation schedules and product orders
• Maintain accurate records in Salesforce
• Support marketing efforts including social media and local outreach
• Assist with invoices, deposits, and basic accounting tasks in QuickBooks
• Communicate with installers, vendors, and customers to keep projects on track

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Paid Training
• PTO
• Paid Holidays
• Performance Bonus Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees