Customer Experience Manager
About The Position
HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Experience Manager on behalf of a valued client partner in the AI-driven fintech startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Experience Manager opportunity. We are seeking a high-agency operator to build and own the post-sale customer function from the ground up. This foundational hire will partner closely with CFOs, controllers, and finance teams to deliver measurable ROI, drive retention and expansion, and create scalable systems for long-term customer success. HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, strong progression, and measurable ownership impact.
Requirements
- 1–4 years of experience in Management Consulting, Investment Banking, Big 4 Advisory, Accenture, or similar high-performance environments
- Strong financial fluency including understanding of DSO, AP/AR workflows, cash flow, collections, and month-end close
- Proven experience presenting data-driven insights to CFOs, controllers, or senior finance stakeholders
- Ability to build ROI narratives and business cases using customer usage metrics and financial outcomes
- Strong communication skills with ability to adapt messaging to executive and operational audiences
- High ownership mindset with proactive execution style
- Comfortable operating in fast-paced, early-stage startup environments
- Active user of AI tools such as Claude, ChatGPT, Lovable, or similar platforms with established workflows
- Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Nice To Haves
- Prior startup experience in Seed through Series B environments
- Experience supporting B2B finance, fintech, AR automation, or ERP-related products
- Exposure to customer experience, strategic accounts, or post-sale commercial ownership
- Strong data storytelling and dashboard presentation capability
- Ability to build systems and processes from zero-to-one
- Consulting or banking candidates who want to move into operator roles
- Strong interpersonal presence with relationship-building credibility
Responsibilities
- Own a portfolio of customers end-to-end from onboarding through renewal, retention, and expansion
- Build trusted relationships with CFOs, controllers, finance leaders, and day-to-day platform users
- Define and track customer health metrics including adoption, engagement, ROI realization, and financial outcomes
- Lead renewals and identify expansion opportunities through data insights and relationship management
- Build executive-ready presentations that translate product usage metrics into business outcomes
- Serve as the voice of the customer by translating feedback into actionable product recommendations
- Create scalable playbooks, templates, onboarding systems, and operating processes as the company grows
- Partner cross-functionally with Sales, Product, Engineering, and Leadership teams
- Drive customer outcomes tied to AR workflows, operational efficiency, and cash flow improvement
Benefits
- Equity + benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
