Customer Experience Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Kendall, FL

3d•Onsite

About The Position

Under the direction of the Store Manager, the Customer Experience Manager has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CEM must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.

Requirements

2+ years cash handling experience in a retail environment
High school diploma required
Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials.
Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required.
Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses.
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required.
Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet.
Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries.
Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks.

Nice To Haves

College degree preferred

Responsibilities

Efficiently and accurately controlling cash handling operations
Record till overages and shortages
Preparing tills for the following day
Preparing bank deposits
Making change order deposits
Operate cash terminals and verify purchase price
Process payments
Clean and maintain cash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Must be able to provide a solution with minimum supervision
In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
Assist customers with delivery related inquiries
Must be able to provide a solution with minimum supervision