PT Nights and Weekends Customer Experience Manager

Michaels • Tucker, GA

22h • Onsite

About The Position

The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. This role leads omnichannel processes, maintains store recovery standards to deliver Brand Promises, and provides friendly customer service. The Manager on Duty (MOD) interacts positively with others, promotes organizational vision and values, and serves as a role model. They acknowledge customers, help locate products, and provide solutions. The role also involves participating in truck unloading and stocking, managing and executing shrink and safety programs, and cross-training in Custom Framing selling and production. In select stores without a Framing Manager, responsibilities include leading custom framing solutions.

Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Retail management experience preferred.

Responsibilities

• Manage and deliver effective front-end operations and expectations.
• Lead omnichannel processes.
• Maintain store recovery standards.
• Deliver friendly customer service.
• Ensure all front end policies and procedures are followed.
• Achieve KPIs and manage the team to achieve their role KPIs.
• Plan and lead the execution of class and in-store events.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes (RTV, ASN).
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team.
• Participate in the performance management process.
• Support Talent Development of the team.
• Utilize leadership competencies for continued self-development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model.
• Acknowledge customers, help locate product and provide solutions.
• Participate in the truck unloading and stocking processes.
• Cross train in Custom Framing selling and production.
• In select stores, lead the delivery of high-quality custom framing solutions.

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees