Retail-Customer Experience Manager-Part Time

Michaels Stores • Bee Cave, TX

3d • Onsite

About The Position

This role is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The position leads omnichannel processes, maintains store recovery standards to deliver Brand Promises, and provides friendly customer service. The Manager on Duty (MOD) interacts positively with others, promotes organizational vision and values, and serves as a role model. They acknowledge customers, help locate products, and provide solutions. The role also involves participating in truck unloading and stocking, managing shrink and safety programs, and cross-training in Custom Framing selling and production. In select stores without a Framing Manager, responsibilities include leading custom framing solutions.

Requirements

• Retail management experience preferred.

Nice To Haves

• Cross train in Custom Framing selling and production.
• In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Responsibilities

• Manage and deliver effective front-end operations and expectations.
• Lead omnichannel processes.
• Maintain store recovery standards.
• Deliver friendly customer service.
• Ensure adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of Company policies and standards.
• Ensure all front end policies and procedures are followed.
• Achieve KPIs and manage the team to achieve their role KPIs.
• Plan and lead the execution of class and in-store events.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes (RTV and ASN).
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team.
• Participate in the performance management process.
• Support Talent Development of the team.
• Utilize leadership competencies for continued self-development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model.
• Acknowledge customers, help locate product and provide solutions.
• Participate in the truck unloading and stocking processes.
• Cross train in Custom Framing selling and production.
• Lead the delivery of high-quality custom framing solutions (in select stores).

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed