Customer Experience Manager

Five Below • Albuquerque, NM

2d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members provide the B.E.S.T. customer service experience, maintains customer service score goals set by the District Manager, and helps keep the store clean, recovered, merchandised, and ready for customers. The manager partners with the Store Manager and store leadership team on hiring, training, coaching, development, supervision, and merchandising, and performs Store Manager duties when the Store Manager is absent. This is an hourly position starting at $17.50. The job description notes that it is not all-inclusive and that the Store Manager may assign additional responsibilities based on store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move around the sales floor and stock room.

Nice To Haves

• College experience.

Responsibilities

• Ensure crew members provide strong customer service through personal contact and train them on the B.E.S.T. customer service experience, including fast and friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained on applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Undertake additional responsibilities assigned by the Store Manager based on store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED