Customer Experience Manager
About The Position
Ready to Build Something Meaningful? Join a female-owned, fast-growing Floor Coverings International franchise and help deliver a best-in-class customer experience from day one. This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As our Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience. If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.
Requirements
- Strong communication skills (especially over the phone)
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Experience with QuickBooks Online required
- Comfortable learning and using CRM systems (Salesforce experience is a plus)
- Self-motivated, proactive, and solutions-oriented
Nice To Haves
- Experience in flooring, construction, or home improvement is a plus (not required)
Responsibilities
- Serve as the primary point of contact for customers via phone, text, and email
- Schedule appointments for Design Associates and manage follow-ups on open proposals
- Ensure a smooth, professional, and positive experience for every customer
- Support and execute local marketing initiatives to drive brand awareness
- Represent the business at home shows and community events (occasional evenings/weekends)
- Maintain an organized, welcoming office environment
- Manage calendars, scheduling, and internal coordination
- Update Salesforce daily with job progress and customer information (training provided)
- Partner with bookkeeping support and maintain accurate records in QuickBooks Online
- Assist in tracking projects, timelines, and customer communication
- Meet weekly with the Owner to review sales performance and project pipeline
- Take ownership of key administrative and operational functions
- Participate in weekly planning and strategy meetings
- Help improve processes and identify efficiencies
- Contribute ideas that shape the future of the business
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
