Customer Experience Manager
talentpluto•New York, NY
•Onsite
About The Position
Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands.
Requirements
- At least 2 years of experience managing or leading a team
- Payroll industry experience
- Background as an individual contributor before moving into management
- Strong grasp of support performance metrics and team operations
Nice To Haves
- Experience from a comparable payroll or HR-tech company
Responsibilities
- Manage and oversee a team of customer support specialists
- Own performance metrics, response rates, and overall service quality
- Coach and develop the team as the support function scales
- Handle escalations as needed
- Build and refine the processes that support a rapidly growing customer base
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
