Customer Experience Manager

Five Below•Bear, DE

10d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. This role trains and supports crew members in delivering the B.E.S.T. customer service experience, drives customer service score goals set by the District Manager, and maintains front-end merchandising and equipment. The manager also supports store readiness through opening and closing procedures, cleanliness, recovery, and stockroom upkeep; performs store manager duties in the store manager’s absence; and partners with the store manager and leadership team on recruiting, training, coaching, development, supervision, and merchandising. Additional responsibilities may be assigned by the Store Manager based on store needs. This is an hourly position.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information with customers, managers, and coworkers; and move across the sales floor and to and from the stockroom.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout service.
Lead the assigned store toward customer service score goals provided by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is in working order and associates are trained to use it, including applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform store manager duties in the store manager’s absence.
Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom.