Customer Experience Manager

Five Below • San Mateo, CA

1d • Onsite

About The Position

At Five Below, the Customer Experience Manager role is integral to upholding the company's purpose of providing an amazing experience where customers can 'Let Go & Have Fun'. The company emphasizes a strong culture, known as The Five Below Way, which is built on values and behaviors that inspire associates. This position is responsible for ensuring exceptional customer service, leading front-end operations, and contributing to the overall store readiness and merchandising standards. The manager will also assist the Store Manager in various duties, including recruiting, training, and developing crew members, and maintaining store cleanliness and recovery.

Requirements

• High School Graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Benefits

• Health coverage
• Financial wellness
• Personal wellness
• Benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees