Customer Experience Manager

Five Below • Rio Rancho, NM

1d

About The Position

The Customer Experience Manager oversees store operations and associates to support an effective, customer-focused shopping experience. The role manages receiving and organizing stock, store displays and promotions, and opening or closing procedures. When needed, the manager serves as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues. The position also supports associate onboarding and training, drives sales, controls expenses, executes merchandising plans, and ensures the company’s Inventory Integrity process is followed.

This is an hourly position starting at $16.00. The work requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The role involves frequent movement and handling of merchandise, ladder use, customer and coworker communication, and remaining upright in a stationary position for much of the time.

Requirements

• High school graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register.
• Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers by telephone and face-to-face, and with managers and coworkers.
• Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

• College experience preferred.

Responsibilities

• Oversee the receiving, unpacking, and organization of new stock so items are placed on the sales floor efficiently.
• Manage the setup and maintenance of displays, including accurate signage and promotions, and follow corporate guidelines for resets and seasonal updates.
• Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Help oversee store associates’ daily activities and support effective performance and excellent customer service.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Execute the market plan by arranging products and signage according to corporate guidelines and keeping promotional materials properly displayed and updated.
• Ensure execution of the company Inventory Integrity process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED