Customer Experience Manager

Five Below•Chesterfield, VA

20h•Onsite

About The Position

At Five Below, growth is driven by associates who embrace the purpose of enabling customers to "Let Go & Have Fun" in an amazing experience with unlimited possibilities, offering new and cool products at low prices. The company fosters a culture that inspires associates with big ideas, energy, and passion. Five Below is a leading growth retailer providing trend-right, extreme value, high-quality products, with most items priced between $1 and $5. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below operates over 1,900 stores in 46 states and employs over 20,000 associates. The Customer Experience Manager is responsible for ensuring exceptional customer service, training crew members, achieving customer service goals, and managing front-end operations and merchandising. This role also involves store opening/closing procedures, cleanliness, recovery, and performing Store Manager duties in their absence. They collaborate with the Store Manager on recruiting, training, and developing crew members, and ensuring compliance with corporate communications and merchandising standards.

Requirements

High School Graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.

Nice To Haves

College experience preferred.

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Additional responsibilities will be determined by the Store Manager, as dictated by store needs.