Customer Experience Manager

Nebraska Furniture Mart•Kansas City, KS

20h

About The Position

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. Are you a natural born coach? NFM’s Floor Manager role is all about observing, coaching, and supporting our sales staff. Your main objective will be to ensure adequate staffing and backing the sales staff in proactive problem-solving, while providing constructive feedback for growth. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

Bachelor’s Degree in Business or related field
1 year of supervisory or leadership experience (e.g. shadow trainer, volunteer organization leader)
3 years of sales experience
Excellent communication, customer service and interpersonal skills
Excellent negotiation skills
Decision making, problem solving, and time management skills
Professional appearance, positive attitude, sense of urgency, desire to grow, team player and caring
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check

Nice To Haves

retail sales experience is preferred
Experience as an NFM shadow trainer preferred
Product knowledge is preferred
PC experience with Microsoft Office proficiency is preferred

Responsibilities

Ensure adequate staffing and monitor traffic of customers and attendance, breaks/meals of sales staff
Help sales staff in closing difficult sales and providing pricing
Support the growth and development of your sales staff by scheduling training and leading by example
Check in with staff regularly and communicate what is expected of them. Provide continual feedback
Hold staff accountable and share responsibility for reaching division measures
Meet goals and control expenses and turnover

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option