merchandise manager 8141 West Orange

Five Below•West Orange, NJ

1d•Onsite

About The Position

The Customer Experience Manager (CEM) leads the store’s front-end operations and helps deliver a positive customer experience, maintain cash management, cleanliness and safety, and drive sales. Under the leadership of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s) when applicable, and store associates while serving as Manager on Duty. The CEM models Five Below’s values and leadership behaviors, leads the team during assigned shifts, and works toward key performance indicators and brand loyalty. The role also supports store operations, merchandising, staffing, payroll, receiving, stocking, and maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to read and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers deliver strong customer service through personal contact with customers.
Achieve customer satisfaction (CSAT) score goals provided by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure guests receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform opening and closing procedures and perform Store Manager duties in their absence.
Assist with supervising, training, coaching, and developing associates.
Assist with staff scheduling.
Review corporate communications and respond accordingly.
Partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses using financial reporting to identify business opportunities.
Assist with payroll processes and ensure the budget is in line with the plan.
Assist with merchandising procedures and maintain Candy, Crafts, and Sports Worlds to brand standards.
Follow and hold associates accountable to Five Below Standard Operating Procedures.
Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Drive key metrics including sales, average dollar sale (ADS), CSAT scores, and expense control.