Gestionnaire, Expérience client/Customer Experience Manager

AutoCanada Inc. • Laval (administrative region), QC

3d • Onsite

About The Position

In this role, you will optimize department operations to maximize efficiency, productivity, and profitability, while ensuring exceptional customer satisfaction and retention. BMW MINI Laval is proud to be part of the AutoCanada dealership network. AutoCanada is Canada’s largest publicly traded automotive dealership group, operating across Canada and the United States. We are innovative, data-driven, and our commitment to our team members, our customers, and operational excellence fuels our success. Our dealership team members are at the heart of our success, building long-lasting relationships based on trust with customers across Canada. Our national network offers the opportunities and support to build the career that suits you. Working here is dynamic, supported, and sometimes unpredictable—and that’s what we love!

Requirements

• Experience in automotive service, preferably in a luxury dealership environment.
• Bilingualism (French and English) is essential, as the role involves interacting with both French and English-speaking clientele.
• Excellent problem-solving skills.
• Minimum of 3 years of experience as an Automotive Service Advisor.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Knowledge of the CDK system is an asset.
• Legally authorized to work in Canada.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Knowledge of the CDK system is an asset.

Responsibilities

• Ensure the profitability of the service department.
• Supervise Appointment Coordinators.
• Assist and support Service Advisors.
• Create and maintain harmonious relationships with customers to build loyalty.
• Perform administrative tasks related to the department as needed.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance.
• Life insurance.
• Group RRSP.
• Sick days and personal/mobile days.
• Closed on weekends.
• Employee vehicle purchase and maintenance plan.
• Employee and Family Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees