Customer Experience Manager

NewGen Technologies • Herndon, VA

33d

About The Position

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross-functional teams to deliver high quality agency support before and after golive. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post-golive stabilization and customer experience improvements.

Requirements

• US Citizenship
• MBI Clearance
• Hands-on experience with functional consulting and system implementation
• Experience in requirements gather, system configuration, testing, integration coordination, and support
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations
• Experience working with Federal or DoD clients
• Knowledge of system implementation principles, business process design, and functional testing
• Experience in Agile environments
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements
• Understanding of integration concepts, system or service design, and content or process management
• Skills in Microsoft Excel and Word
• Excellent verbal and written communication skills

Nice To Haves

• Experience with SAP Concur preferred
• Must have experience with Travel and Expense systems

Responsibilities

• Leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment.
• Translating agency needs into compliant travel and expense solutions.
• Facilitating working sessions.
• Developing functional artifacts.
• Coordinating testing and issue resolution.
• Supporting implementation workstreams.
• Assisting with post-golive stabilization and customer experience improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed