SOKC - Customer Experience Manager (Salary)
PIONEER LIBRARY SYSTEM•Oklahoma City, OK
•$62,800 - $0•Onsite
About The Position
Plans, organizes and manages the activities, staff and services of the Southwest Oklahoma City Public Library; provides outstanding and high-level customer service to all customers; working knowledge in the operation of computers and standard office software products. Works under the direction of the Southwest Oklahoma City Branch Manager; performs other duties as assigned.
Requirements
- Bachelor’s degree
- Three years relevant library or related experience
- Three years supervisory experience preferred
- Equivalent combination of technical training, education, and/or experience may be considered
- Valid driver’s license with safe driving record
- Demonstrated ability to effectively support leadership teams in process improvement, change management, team development and effectiveness, conflict resolution, and problem solving
- Ability to identify, create, and put into action multiple departmental and organizational improvements and projects while working in a collaborative and consultative manner
- Demonstrated ability to provide effective leadership and to influence, partner with, and coach others
- Demonstrated ability to communicate within all levels of an organization matched with strong verbal, written, presentation, and one-on-one communication skills
- Strong service orientation with a positive attitude
- Ability to work independently, be flexible and thrive in a fast-paced work environment
- Ability to establish and maintain effective working relationships
- Listens effectively and communicates in concise, tactful, respectful manner both orally and in writing
- Lift up to 25 lbs., retrieve and replace items from floor to at least 5 ½ feet height
Nice To Haves
- MLS or MLIS from ALA accredited college or university preferred
Responsibilities
- Plans, organizes and manages the activities, staff and services of the Southwest Oklahoma City Public Library
- Provides outstanding and high-level customer service to all customers
- Works under the direction of the Southwest Oklahoma City Branch Manager
- Performs other duties as assigned
Benefits
- Salary Range: $62,800.00 Salary/year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
