Customer Experience Manager

Highland Corporation • Hohenwald, TN

24d • $55,000 - $80,000 • Hybrid

About The Position

Highland Energy is seeking an energetic Customer Experience Trainer to develop its Fast Stop Markets teams and create exceptional customer experiences across all store locations. This role is ideal for someone passionate about coaching people, building relationships, and helping others succeed.

Requirements

• Experience in retail training, coaching, or customer service leadership.
• Strong communication and presentation skills.
• Passion for developing people and creating outstanding customer experiences.
• Ability to build relationships and motivate teams.
• Willingness to travel to store locations and work flexible hours when needed.
• High school diploma or GED.
• Minimum of three (3) years of experience in customer service, retail, convenience store operations, hospitality, or a related field.
• Demonstrated ability to effectively communicate and present information to individuals and groups.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Valid driver’s license with an acceptable driving record and the ability to travel regularly to company locations.
• Must successfully pass a background check and drug test.

Nice To Haves

• Associate’s or bachelor’s degree in Business, Human Resources, Education, Training & Development, or a related field.
• Minimum of two (2) years of experience training, coaching, supervising, or leading employees.
• Experience developing and delivering training programs or instructional materials.
• Experience in convenience store, retail, or multi-location operations.
• Experience using Learning Management Systems (LMS) or other training platforms.

Responsibilities

• Train and coach employees on customer service, conflict resolution, and company standards.
• Participates in new hire orientation and ongoing training for store teams.
• Visit store locations to provide hands-on coaching and support to all shifts.
• Partner with Store Managers to improve customer satisfaction and team performance.
• Identify training needs and provide follow-up coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED