Customer Experience Manager-Hoover Grove

Five Below•Hoover, AL

3d•Onsite

About The Position

At Five Below, our purpose is to create an amazing experience filled with unlimited possibilities, priced so low that customers can always say yes to the newest, coolest stuff. We foster a culture of creativity, passion, and energy, aiming to make our workplace a WOWplace. This role is crucial in ensuring our customers have a fantastic experience, embodying The Five Below Way values and behaviors.

Requirements

High School Graduate or equivalent.
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

Nice To Haves

College experience preferred.

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience, ensuring a fast, friendly checkout experience.
Leads their assigned store to achieve and maintain customer service score goals.
Leads front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
Ensures all front-end equipment is in working order and associates are trained.
Responsible for opening and closing procedures, maintaining store cleanliness, recovery, and ensuring the store is ready for customers at all times.
Performs store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop, and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Additional responsibilities will be determined by the Store Manager, as dictated by store needs.