Customer Experience Manager, Trump Accounts
About The Position
Robinhood is seeking a Customer Experience Manager for their Trump Accounts team. This role involves leading a customer-facing team, coaching, developing, and inspiring team members to meet performance targets and elevate the customer experience. The manager will also serve as a subject matter expert on equities and market topics. The Core Services team provides support for complex financial topics like ETFs, investments, and market mechanics, focusing on world-class service aligned with Robinhood's values of safety, clarity, and accountability. The team operates seven days a week, and employees will work either five 8-hour shifts or four 10-hour shifts per week. This role is based in the Westlake, TX office and requires in-person attendance 5 days per week, emphasizing the company's belief in the power of in-person work for innovation and community building.
Requirements
- Active FINRA licensing
- Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of achieving results.
- Strong interpersonal and communication skills, with a passion for mentorship.
- Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts.
- Comfort leading through ambiguity and organizational change.
Responsibilities
- Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
- Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
- Guide your team through change with effective communication and clarity.
- Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics.
- Support your team with expertise in investment-related topics including custodial accounts, IRAs, brokerage accounts, and investor education.
Benefits
- Performance driven compensation with multipliers for outsized impact
- bonus programs
- equity ownership
- 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Access to the Robinhood Employee Fund
- Access to the best AI tools on the market and continuous AI skill-building
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
- Employer-paid life & disability insurance
- fertility benefits
- mental health benefits
- company holidays
- paid time off
- sick time
- parental leave
- Exceptional office experience with catered meals, events, and comfortable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
